We developed a sophisticated AI-based knowledge management system for VOYAH, specifically designed to reduce the volume of technical support tickets from workshop partners. This tool provides instant access to repair manuals, training materials, and bulletins, enabling workshop employees to quickly find solutions to complex and uncommon issues. The system mimics a ChatGPT-like application, significantly cutting down the time spent on research, colleague consultations, and ticket creation. This efficiency not only benefits the OEM by reducing ticket volume but also enhances operational efficiency in workshops. Additionally, the analysis of queries offers insights into training needs, guiding targeted improvements in staff expertise.