We have implemented an advanced AI solution for NIO Europe to scale up their customer support capabilities. This system provides 'conversational access' to extensive product data (e.g. owners manual and sulution database) to provide quick, high-quality responses to a broad spectrum of customer inquiries. By leveraging technology, the assistant enhances efficiency, allowing NIO's support team to effectively manage and respond to the growing volume of support requests. This implementation ensures that every customer receives timely and accurate information, boosting satisfaction and support team productivity.